For internal users as well as external ones, there are typically large amounts of technical or procedural queries every day. In the case of corporate intranets, the benefits can be double, speeding up the information seeking process for employees while reducing the cost of providing that information or service.

  • Manage passwords: for users, e-mail browsers, etc.
  • Use tools to control timesheets, report on tasks, etc.
  • Internal procedures: human resources procedures, queries, rules, etc.
  • Commercial support: managing internal requests, client portfolios, existing offers, etc.
  • Technical support: first level of support, basic evaluation tests, etc.

 

As an added benefit, updating information and procedures is immediate and can be performed proactively to help raise compliance, awareness and acceptance on behalf of the users.