Virtual telephone assistants are designed to improve company's customer service by reducing call wait times and by efficiently providing the information required. Improved customer service translates into cost reduction and income increase in e-commerce applications.
Locuaz guarantees flexible interaction in natural-language dialogue, satisfying customer expectations and implementing collaborative strategies, which assure fast and successful task completion.
High quality customer care is ensured in all different types of organizations.
Additional Benefits
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• Between 60-90% cost reduction
when measured up against other customer service solutions |
• Favorable treatment to the users
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• Elimination of call wait times |
• Ongoing System Monitoring |
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• Large call volumes & irregular
call fluctuation control |
• Evaluation of use, usability and efficiency |
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• 24x7 |
• Flexible and natural interaction |
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• Multilingual |
• Knowledge Management and integration
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• Quality and Efficiency
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• Automatic performance reporting |
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• Automated CRM Service |
• Regular Updates
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• Information Update |
• True reflection of the company’s corporate image |
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Venta-Line
This service allows users to safely purchase and order items with or without financial transactions involved. Indisys' collaborative technology guarantees easy and efficient interaction to successfully gain customer satisfaction. |
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With info-line, customers can request information available on the services at their disposal. It's a flexible service, which enables users to navigate freely around the information source without using a menu. |
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Banca-Line
This service is specifically designed for the banking and insurance sector. It enables customers to safely perform financial transactions and gather customer information. |
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Auto-Attendant
Our Virtual Operator may attend and re-route all incoming calls using natural language and flexible dialogue. |
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Cita-Line
Flexible and natural management of appointments. For example, free time management, time preference and modification of previous events are some of the possibilities offered by this service. |
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VXML Applications
Low-cost turnkey VoiceXML-based applications. Although these applications do not require a high sophistication level and provide limited flexibility, they are also natural language-based and high-quality solutions. |
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Ticket-Line
With this service customers can get tickets to all kinds of events and manage all possibilities without performing financial transactions. |
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Customized Applications
Indisys provides any sort of customer service in a closed-domain system. Indisys develops personalized applications for specific needs. |
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